Recent Feedback On Our Performance
Hi Gordon - I really appreciate the care and follow up with me. I will place anohter order in the future after I finish this job. Please pass on my thank you to Judy and Linda for helping out with the order. I've already referred you to my friends.
I just wanted to say "THANK YOU!" for all your help and kindness to me during the entire process of ordering carpet and Wondertile (vinyl). Your customer service was truly above and beyond and I appreciate all of the patience and time you gave me. The installation was completed yesterday and I'm in love with my new floors - they look and feel amazing!
Have a wonderful Thanksgiving and Holidays!
The salesperson was very professional, courteous and knowledgeable. The transaction was very well managed and the timing of getting product exceeded my expectations. They also assisted in the freight which arrived exactly as described and on schedule. The product arrived in excellent condition with no hidden charges. I recommend this company to anyone looking for personalized service and would definitely use them again.
K.W. - Calgary, AB (our first Canadian testimonial)
We wanted to say thank you so much to Judy. With her help, we were able to get the exact Shaw carpet and padding we wanted. It is now installed in our home and it is beautiful. We were able to save almost half what we would have paid locally and we are recommending your company to all of our friends and family. Once again, thanks for your prompt and excellent service!
Just a note to let you know that we had a wonderful experience doiung business with you. After seraching local carpet stores unable to find the right carpet, I decided to look online. I came across your website and found the carpet I'd been searching for. During the whole process your customer service was exceptional. We had the carpet shipped to the local carpet store and installed. The carpet is gorgeous! Even the installer commented on the quality of the carpet. I would highly recommend Capri to my family and friends. Thanks!
Shae was more than helpful in looking for carpet samples and sending them in a very timely manner. She spent a lot of time with me and never made me feel rushed. I have enjoyed working with Shae. I will be e-mailing her pictures of the carpet once it is installed and she was very receptive at seeing the carpet installed. I will recommend Capri Discount Flooring to my friends that are getting carpet. Thank you.
Hello Judy & Shae,
I've been meaning to write you for some time, but have been bogged down between moving in and parenting duties. I had called back the week after my carpets had arrived and spoke to your manager.
My conversation with him was about the praise of working with both of you and how delightful the experience was. I mentioned the time you spent with me, mailing samples and getting the order squared away for over two months.
I would just like to say that the entire experience of shopping for carpets, picking the right ones and getting them delivered has potential grave risks, but for me it was not the case.
It was the fastest, easiest, satisfying and most pleasant experience with great savings at the end of it all. I thank you both for your help, patience and great service. I want to point out that it's people like yourselves who are the true assets to companies such as this, where the front store face is just a voice over the phone. Many companies do not have individuals like yourselves who remember their customers as if though they are friends with a commitment to serving their complete needs. I was nervous at first going this route but ever since I've been telling all my friends to shop with you when they decide to buy. As I will be sure to do the same.
THANK YOU FOR YOUR GREAT SERVICE and a quality product!!!!
Owner's Note - Way to go Shae and Judy! It is delighted customers like this that make us all proud to have you on our team!
I ordered my carpet on 4/19 and it arrived yesterday (4/22). Thank you so much. Great service! Now I just have to install it - looks like a busy weekend. Thanks again.
Thank you so much! I must say that our buying experience has been a very pleasurable one. Judy has been terrific! She is extremely polite and very knowledgeable in the sale of your products. She is truly a pleaseure to do business with.
The carpet arrived Monday and it is beautiful. Thank you for the best customer service! I am telling everyone about you and your great service!
I wanted to take a minute to let you know that the carpet was installed today and it looks absolutely beautiful. The customer service we received from Capri Discount Flooring has been a wonderful experience starting with our sample request. It's refreshing to know that there are still great people out there doing business.
Barbara and Bill - AZ
Thank you very much for the job well done. I am impressed with the professionalism and service provided by Capri Discount Flooring. I will definitely recommend you in case somebody needs carpeting.
Thank you for your help in insuring proper contact and arrival of my purchase from Capri Discount Flooring. It was installed yesterday and the difference is stunning. I am very pleased in choosing Capri Discount Flooring and hope to deal with you again.
I just wanted to say thank you for making my first carpet buying experience so pleasant. The staff at Capri Discount Flooring with whom I spoke were very helpful and had answers to my many questions (and there were a lot). They promptly sent samples and then were very helpful the day that I placed my order, explaining the shipping process and how the carpet would arrive. The carpet arrived as scheduled and in perfect condition. I am starting to tell all of my family and friends about Capri. I don't know why people would buy carpet any other way.
You were very prompt and professional! A great surprise after no service from other online sites.
I just wanted to let you know I am very pleased with the service you provided. The new carpet in my home looks fantastic. I could not have gotten a better deal on my carpet anyplace else. The service was great. I will recommend you to all of my friends.
J. Stell We are so pleased with our carpet. Thank you for a great experience.
R. and S. McDoniel We couldn't be happier with our purchase from Capri Flooring. Your service was great, you saved us money on our Mohawk carpet and the whole purchase could not have gone any smoother. We will be telling our friends and neighbors about you!
D. Krotine I wanted to thank you for the exceptional service I received from your staff at Capri Discount Flooring. We recently purchased berber carpet for our basement and couldn't be happier with the quality and durability of the product. My wife and I were skeptical about buying carpet over the Internet, but you made the process very easy and worry-free. We received the samples in a timely manner so we could see and feel the products we were going to buy. The carpet was shipped quicker than we expected (we received it in less than a week). Most importantly, we saved over $500 over what we would have paid locally from one of the "big box" retailers.
We had such a good experience that we have referred several neighbors to your website for their remodels. We will certainly use Capri for any upgrades we do going forward.
Thank you so much for the professional service. We will keep you in mind for future needs and recommend you to our friends!